The Intranet for working well, together
Satisfaction 2025, 8 maggio, Terrazza Martini, Milano. L'evento dedicato alla felicità come motore della produttività e del business
The Union of Municipalities of the Reno, Lavino and Samoggia Valleys was born in 2014 from the expansion of the Union of Municipalities of the Samoggia Valley. It includes the municipalities of Casalecchio di Reno, Monte San Pietro, Sasso Marconi, Valsamoggia and Zola Predosa. The body manages associated functions assigned by the Municipalities to the Union and services delegated by the Emilia-Romagna Region, with particular attention to the development and protection of mountain areas.
access to Interacta
are active and used to communicate, collaborate and manage some processes
The Union uses Interacta to manage various projects
The challenge
With 5 municipalities and several affiliated subjects, the Union of Municipalities of the Reno Valleys, Lavino and Samoggia covers a large area of the territory and has 112,000 inhabitants. It does not have its own headquarters separate from that of the Municipalities, but the Union's services are located in the headquarters of the Municipalities that are part of it.
The Union has 850 employees and 60 locations connected by FTTC fiber optics.
In 2020, sadly remembered as the year of Covid, the Union joined a training project on the topic of "Smart Working". The project had two strategic directions: to provide technical support to people already engaged in Smart Working and to rethink the organizational structure of Public Administrations, including this way of working as an ordinary and integral part.
All the material produced by this project (video, audio and documentation) was uploaded to Interacta , where it was made available through 50 posts and 2 communities to managers, facilitators and all employees of the Union.
Interacta is also the place where the various actors of the project could communicate, collaborate and enjoy the material.
In this way, the Union of Municipalities of Valli del Reno, Lavino and Samoggia got to know Interacta, grasping its potential.
The solution
Once the “Smart Working” project was completed, the Union decided to continue using the Interacta platform with the aim of monitoring the projects for the digitalization of applications and the activation of Payment services on PagoPA and communication services on AppIO.
Today – after almost four years – Interacta is used for various purposes including:
Results
The Union – thanks to the capabilities of its IT department – has acquired complete autonomy in configuring Interacta for the generation of new processes.
In fact, thanks to Interacta's Workflow Designer it is possible to design workflows quickly and intuitively.
“Previously, to find out where things were, we went by oral tradition,” said Simone Dalla, Technical Manager at SIA.
With Interacta today the Union autonomously governs the entire flow related to the implementation of the minimum ICT security measures issued by AgID.
Previously, management was done on spreadsheets: now each Excel row corresponds to a post on Interacta, which contains all the necessary attributes.
From each post it is then possible to generate a report that helps the Union to produce security policies linked to the procedures.
Furthermore, the Union IT department needed a constant dialogue between the Union's information systems and those of the local police for the management and monitoring of alarms and faults detected by video surveillance cameras installed on the territory.
Interacta allows integrations and the Union's technicians were able to independently read our platform's APIs to have the integrations they needed.
If previously this flow was “hidden” in long email exchanges, today Interacta is integrated with various third-party applications and saves people precious time.
Within the platform, the Union also manages the IT equipment: when a person needs, for example, a PC, he or she simply has to press a button within Interacta to make the request.
Today, more than 700 people access Interacta among the Union of Municipalities of Valli del Reno, Lavino Samoggia, for a total of 60 communities already active.
The Union's next goal is to use Interacta also as a corporate intranet to strengthen internal communication and collaboration between teams.
Interacta makes you aware of the status of any project . The platform integrates seamlessly with Google Workspace, is always accessible thanks to the Cloud and has a mobile app. In addition, the available APIs facilitate integration with third-party software and data analysis. The workflow editor and customizable fields guarantee a high possibility of customization of the platform.
It has become the place where there is widespread knowledge. If there is no ad hoc vertical, for us it is Interacta by default.
Single space where you can find all the information about the projects you manage (without resorting to email, chat, notes, drives etc).
Dramatically decreased the time to search and find information.
For a public administration, business is providing services and information to citizens. Interacta has added value by allowing control flows and reducing the time to create and activate new services such as PagoPA and AppIO. It has facilitated the monitoring of activities and steps necessary to complete PNRR projects. Furthermore, it has guaranteed municipal offices access to constantly updated information on services of public interest, such as wifi and video surveillance.
